Refund policy

We want you to be completely satisfied with your purchase. If you're not satisfied with your order, we offer the following refund policy:

1. Eligibility for Refunds:

   • Products must be returned within 30 days of the purchase date.

   • Items must be unused, in original packaging, and in resellable condition.

   • Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items:

   • Customized or personalized items.

   • Digital products or downloadable content.

   • Gift cards.

3. Process for Refunds:

   • Contact our customer service team at [email/phone number] to initiate the refund process.

   • Once approved, you will receive instructions on how to return the product.

   • Refunds will be processed to the original payment method within 7-10 business days after receiving the returned item.

4. Shipping Costs:

   • Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

   • Original shipping fees are non-refundable.

5. Exchanges:

   • If you would like to exchange an item, please contact us within 30 days of purchase for further instructions.

If you have any questions, feel free to contact our customer service team.